Emergency Assistance

Emergency 000: 000 or 112 Emergency, Police and Ambulance, 24 hours a day, 7 days a week. If someone has tried to harm themselves or someone else, or you think they are about to, call triple zero (000) (or 112 from any mobile phone) immediately or go with them to an emergency department.

  • CATT Mental Health Crisis Assessment and Treatment Team 24 hours a day, 7 days a week

  • ACT: 1800 629 354 FREE — Mental Health Triage Service

  • NSW: 1800 011 511 FREE — Mental Health Line

  • NT: 1800 682 288 — Northern Territory Mental Health Line

  • QLD: 1300 MH CALL (1300 64 22 55) FREE — 24-hour specialist mental healthcare

  • SA: 13 14 65 FREE — Mental Health Triage Service

  • TAS: 1800 332 388 FREE — Mental Health Service Helpline

  • VIC: go here for mental health services in your area, or call NURSE-ON-CALL on 1300 60 60 24

  • WA: 1800 676 822 FREE — Mental Health Emergency Response Line

  • Priority Primary Care Centres: Priority Primary Care Centres (PPCCs) provide GP-led care to Victorians who need urgent care, not emergency response. Search for your nearest PPCC.

  • Your usual GP: Your usual GP may be able to assist in putting together a crisis plan to help manage the day-to-day impact of the illness. They may also refer you to other services

Finding Help

  • Your family GP is often a good place to start. They can provide referrals to specialist eating disorder clinicians and eating disorder services for treatment.

  • If located in Victoria, you can contact the Telehealth Nurse at Eating Disorders to discuss treatment pathways and find local treatment providers: EDV Telehealth Nurse

  • The connect-ed search engine can be used to search credentialled eating disorder clinicians across Australia: connect-ed

  • Butterfly Foundation has a Referral Database where you can search for professional support: Find a Professional

Financial Assistance

  • Speak to your loved one’s treatment team. They will be able to advise you about your eligibility for financial support, including Centrelink Carer Payment, the Carer Support Fund (managed by Tandem) and the Queens Fund.

  • Carer Gateway is an Australian Government program providing free services and support for carers. You may be eligible to access a tailored support package: Carer Gateway

  • The Hub at Eating Disorders Victoria may be able to direct you towards appropriate financial support resources in Victoria: EDV Hub

  • Mental Health and Wellbeing Connect is a free service that supports Victorian carers of people living with mental health challenges or psychological distress. They may be able to assist with access to funds to help with your immediate practical needs: Wellbeing Connect